Refund policy

How do I initiate a return?

RETURNS 

All of the Noël Maison Luxe, LLC candles are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

TO INITIATE A RETURN

Within 7 days of your order, please send an email to noelmaisonluxe@gmail.com with a return request, letting us know the reason for your return.

Once your return is approved we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label.

Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the candles are protected and packed securely so that they arrive in good condition.

The buyer is responsible for shipping costs on all returns, please save tracking information.

We do not accept exchanges at this time.

Please do not return your package to the return address on your shipping label.